Frequently Asked Questions (FAQ)
You can find answers to our most commonly asked questions here, and if you can't find the answer you're looking for feel free to contact us and we'll do our best to satisfy your curiosity.
Despatch and Delivery Information
- How do I track my delivery?
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To track the delivery progress or see proof of delivery for an order:
- Log In to your account
- From the Account menu select Order History
- Adjust the search criteria if necessary
- If available click the tracking link to dispatch details
- Click on the consignment number for Detailed Tracking Information
- What are your delivery times?
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Orders placed for items which are in stock before 4pm, are normally despatched same day for next business day delivery.
If an item is unavailable an expected lead time is shown on the product at the time of order. This is when we expect to receive the goods from our supplier. Once we receive your item we will despatch it for next business day delivery.
If an order is placed for a mixture of in and out-of-stock items we do not ship automatically. If you wish to have your in-stock goods shipped immediately contact your account manager or send us an email and we will arrange this for you.
- What are your delivery charges?
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Our UK shipping charges are as follows:
Weight/Deliver Type Standard Next-Day Next Day AM* Up to 20kg £ FREE £ 14.95 Every further 20kg or part of £ FREE £14.95 - Can I add a delivery address?
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If you have an account you can store multiple delivery addresses - this make it quicker and more convenient when ordering online. The option to add a delivery address is under your account settings menu.
- Can I change the delivery address of an order?
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If an order has already been placed and you wish to amend the delivery address, please contact your account manager or contact customer services on 0844 800 6070 as quickly as possible . Order turnaround times for in-stock items are very short and therefore it may not always be possible to change an address if the order has already been processed.
Product Information
- How do I find Product Information?
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- Finding information on a specific product If you are searching for information on a specific product, please use the search facility at the top of this page.
- Technical Help If you still need help and advice on a particular product after viewing it on the website, or require technical help prior to purchase please contact your account manager or send us an email for assistance.
- If I spot incorrect information how do I get it corrected?
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We try and keep all data shown as accurate and up to date as possible. If you believe any information on our web site is incorrect please send us an email.
Privacy & Security
- How do I know all my details are private?
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We consider your privacy as very important. We operate a policy of disclosing to you on written request, what customer information we have gathered, how we use it and give you the opportunity to review and correct any information we may hold. Please refer to our Privacy Statement for more information.
- Is this site secure?
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Any financial information you enter into a form on the MacWarehouse.co.uk web site, is submitted to our server via a secure (SSL) connection.
Whenever you see the padlock symbol on our site, it indicates that your details will be encrypted and sent over a secure connection. Most browsers will indicate this by displaying a message indicating you are about to connect to a secure site. You may see another message shortly afterwards, informing you that you are returning to a normal (insecure) document, which is nothing to worry about.
†Terms and Conditions apply. Limited stock offer. Limited to one free memory upgrade to 8GB RAM per qualifying product. Offer may be removed at any time without notice. Offer only available through our telesales and excludes Web Orders and MacPacks.
