My product is faulty
All products are sold under the warranty specified by the particular manufacturer in question. The refund or replacement of products is strictly to individual manufacturers Dead On Arrival (DOA) policies. Contact our Customer Support team. If possible, have the product close at hand to assist our engineers in talking through possible solutions. If it is established that your product is faulty, our Customer Services department will arrange to collect the product and for a replacement product or refund to be issued.
Warranty Repair
In the case where it is established that Goods are faulty or defective in line with the individual manufacturer's warranty, most warranty repairs will be carried out on a return-to-Company basis. All parts and labour charges will be waived but the Customer is responsible for ensuring that the Goods are returned in their original packaging, or if this is not available, in a stout carton with high density foam providing at least 150mm clearance surrounding the entire product so as to ensure safe transit and ease of identification. In some instances the manufacturers warranty requires the Customer to contact the repair agent directly. If this is the case, the Customer will be informed by our customer service department.
Testing
If products are returned to us because of a fault, the product will be tested upon receipt. If no fault is found, the product will be returned to you. If a hardware fault is found (recognised as such in accordance with the manufactures terms) and the applicable manufacturers DOA period is exceeded, then the product will be repaired under the terms of the manufacturers warranty.
